We want customers to feel confident ordering from mayfabrics. Eligible items may be returned within 30 days after delivery, subject to the conditions below.
Return Eligibility
· The return request must be submitted within 30 days after confirmed delivery.
· The item must be unworn, unwashed, unused and in resalable condition with original tags and packaging.
· Proof of purchase and the order number are required.
· Returns must be approved before they are sent. Unapproved returns may be refused or delayed.
Non-Returnable Items
For hygiene, safety or customization reasons, the following are not returnable unless defective or required by law: underwear or intimate apparel with a broken hygiene seal; worn, washed or altered items; personalized items; gift cards; and items marked final sale where such exclusions are lawful. Statutory consumer rights are not limited by this policy.
How to Start a Return
Email [SUPPORT EMAIL] with your order number, the item(s) you wish to return and the reason. If the item is damaged, defective or incorrect, include clear photos. If approved, we will provide return instructions and the applicable [RETURN ADDRESS]. Do not send returns to the address printed on the parcel unless our support team confirms it.
Return Shipping
For a change-of-mind or sizing return, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are non-refundable except where required by law. If we sent a defective, damaged or incorrect item, we will provide an appropriate remedy and cover reasonable return costs where required. Use a trackable service and retain the receipt; we are not responsible for a return parcel lost before it reaches the approved return destination.
Refunds
After the returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method, normally within 5-10 business days. Financial institutions may require additional time to post the credit. We may deduct for loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.
Exchanges and Order Cancellations
The fastest way to exchange an item is normally to return the eligible item and place a new order after the return is approved. Cancellation requests should be sent immediately, but cancellation is not guaranteed after processing begins. If an order has shipped, the standard return procedure applies.
EU/EEA and Other Mandatory Rights
Customers may have additional mandatory rights under local consumer law, including withdrawal or legal-guarantee rights. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.